Frequently asked questions
1. How long does it take to make my order?
All pieces are made to order.
• Production time: 2–4 business days
• Shipping time: 5–12 business days (depending on location)
You will receive tracking once shipped.
2. Can I customize any name or text?
Yes.
You can personalize:
- Name necklaces (any name or word)
- Initial pendants
- Engraved bracelets (short phrases, coordinates, dates)
Please double-check spelling before placing the order. We produce exactly what you enter.
3. What materials do you use?
Our jewelry is crafted from:
- High-quality stainless steel base
- 18K gold plating (PVD coating for durability)
Water-resistant and designed for everyday wear.
4. Will the gold color fade?
With proper care, our pieces are long-lasting.
Avoid:
- Harsh chemicals
- Perfumes directly on jewelry
- Long exposure to chlorinated water
Store in a dry place when not wearing.
5. Can I return or exchange a personalized item?
Since each piece is custom-made, personalized items cannot be returned unless:
- The product arrives damaged
- There is a production error
If there is any issue, contact us within 48 hours of delivery.
6. Do you offer gift packaging?
Yes.
All orders arrive in a premium Elyqen gift box, ready to give. No extra wrapping needed.
7. Do you ship internationally?
Yes, we ship worldwide.
Customs fees (if any) are the buyer’s responsibility.
8. What if I made a mistake in my personalization?
Contact us within 12 hours of placing your order.
After production starts, changes are not possible.
9. Is this jewelry safe for sensitive skin?
Our materials are nickel-free and hypoallergenic for most skin types.
10. How can I contact you?
Email: info@elyqen.com
Response time: within 24 hours (business days)